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FAQs
Ingredients
Products
Shipping
Discounts
Subscription
Passport International Shipping
Orders & Payments
Ingredients
Are Topicals products gluten-free?
Are Topicals products clean?
Do any Topicals products contain fragrance?
Where can I find the percentages for each product?
Is Topicals vegan and cruelty-free? Does Topicals test products on animals?
Products
Is it safe to use Topicals if I am pregnant or breastfeeding?
What is the shelf life of Topicals products? Do your products have expiration dates?
Why do some Topicals products smell / have color variations?
Why am I experiencing breakouts after using Topicals Products?
Are Topicals products suitable for sensitive skin?
Are your products non-comedogenic?
What type of skin is Topicals suitable for?
How long does it take to see results?
Is Topicals packaging recyclable?
Why do you use aluminum tubes?
Shipping
Where does Topicals ship to?
How much does shipping cost?
Which shipping methods do you offer?
How long does expedited shipping take?
How long does domestic shipping take?
When will my order ship?
Do you offer free shipping?
Do you ship to P.O. Boxes, PMBs, and APO / FPO?
Do I have to pay taxes and duties for my international order?
How long does processing take?
Discounts
Do you have discounts or promo codes that I can use for my first order?
Can I use multiple promo codes?
Can I apply my discount after placing an order?
Subscription
What are the perks of auto-replenish?
How does auto-replenish work?
Is my data secure?
What is the deadline to make changes to my order?
If I change my next charge date, will it change my order frequency?
Can I expedite shipping for my auto-replenish order?
Can I return my auto-replenish order?
Can I apply my rewards points to my subscription order?
Passport International Shipping
What is Passport?
How do I read my tracking page?
Why has my tracking stopped?
How long does international shipping take?
How much does International shipping cost?
Orders & Payments
Can I cancel/edit my order?
What do I do if my product was damaged?
What if I have an issue with my order?
How do I check the status of my order?
What if my order is delayed?
When will my credit card be charged?
Can I use FSA/HSA dollars on mytopicals.com?
Which payment methods do you accept?
What is Green Shipping Protection?